CRM + Service Ticket Tracking System

Here to Know About This Project

The service ticket management system for RO geysers and other appliances streamlines complaint handling, ensuring efficient resolution and resource tracking. When a customer raises a complaint—whether for a product purchased from the shop or an outside product—a service ticket is generated, capturing details like the customer’s information, product type, and issue description. The ticket is assigned to a technician, and its status is updated throughout the process. Spare parts or consumables used during the service are automatically tracked and deducted from inventory. Once the issue is resolved, the person updates the ticket, and the customer confirms closure. The system calculates service charges, including labor and parts, records payments, and generates receipts. Comprehensive reports on ticket resolution, inventory usage, technician performance, and revenue ensure operational efficiency and customer satisfaction.

Project Challenges

Managing service tickets for RO geysers and other appliances involves challenges like accurately logging complaints, handling in-house and external products, efficiently allocating technicians, tracking inventory, and ensuring timely resolution while meeting customer expectations and managing payments seamlessly.